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Case Management Software for the Manufacturer: Top 10 Case Management Features You Won’t Want to Live Without

In an age where improved efficiencies and the customer experience have become a focus for most organizations, an integrated Case Management software solution can be valuable in helping businesses reach and exceed both efficiency goals and customer service goals.  However, not all Case Management solutions are alike which lead me…

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How Manufacturers Can Increase Production Efficiencies with Epicor ERP

ERP (Enterprise Resource Planning), the back-end systems that help businesses manage their day-to-day business processes and operations, are at the center of every well-run organization. ERP systems help companies to streamline processes to improve efficiencies and meet goals such as growth or improving the customer experience. Purchased on a modular…

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Cost Insights: 14 Benefits of Manufacturing Cost Insights with Epicor ERP BI

The primary purpose of Business intelligence (BI) is to enable access to and analysis of information so corporate executives, managers, operational workers and other end users make better and more informed decisions. There’s no doubt that BI is a tool that can provide a significant business impact. This blog discusses BI…

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CX
8 July 2018 in ERP Insights

The Key to Winning and Keeping Customers

What if you were told that in five years your most significant brand differentiator would be based around the customer experience, overtaking price and product? That is becoming today’s reality as customer commitment is becoming a crucial competitive differentiator and the key to winning and keeping customers for both B2B…

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Cost of Losing Customers
18 June 2018 in Epicor ERP, ERP Insights

Customer Acquisition vs Retention Costs

Did you know that it costs five times as much to attract a new customer than to retain an existing customer? The cost of acquiring a new customer vs retaining an existing customer is expensive and businesses need to continually focus on the overall customer experience by properly training employees…

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12 Mid Year Resolutions to Keep Your Business on Track

Most people have New Year’s Resolutions. What about Mid Year Resolutions? Or an Everyday Resolution for everyday improvements? For many, New Year’s Resolutions are goals that come with the best of intentions, but are often not achieved because of diverted focus. Businesses too have New Year’s Resolutions, but they come…

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ERP Solution Selection

Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 3

The ERP selection process should not be taken lightly, as ERP software is not only a sizable investment, but also one that will remain at the core of your business for many years to come. Selecting the best ERP system for your business is achievable for those that spend time up…

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Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 2

Selecting the best ERP system for your business is a multi step process. ERP success follows those that take the time to do their homework upfront. Time should be spent educating yourself and your team, researching systems and talking to others about their experience with both their ERP solution and…

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Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 1

It’s time. Your organizations ERP system is outdated, too slow, unable to provide you with the information you need on a timely basis. Customer service levels are not on par with current customer expectations as your systems is not able to pull up customer data efficiently to answer their inquiries…

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