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Cost of Losing Customers
18 June 2018 in Epicor ERP, ERP Insights

Customer Acquisition vs Retention Costs

Did you know that it costs five times as much to attract a new customer than to retain an existing customer? The cost of acquiring a new customer vs retaining an existing customer is expensive and businesses need to continually focus on the overall customer experience by properly training employees…

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12 Mid Year Resolutions to Keep Your Business on Track

Most people have New Year’s Resolutions. What about Mid Year Resolutions? Or an Everyday Resolution for everyday improvements? For many, New Year’s Resolutions are goals that come with the best of intentions, but are often not achieved because of diverted focus. Businesses too have New Year’s Resolutions, but they come…

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ERP Solution Selection

Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 3

The ERP selection process should not be taken lightly, as ERP software is not only a sizable investment, but also one that will remain at the core of your business for many years to come. Selecting the best ERP system for your business is achievable for those that spend time up…

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Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 2

Selecting the best ERP system for your business is a multi step process. ERP success follows those that take the time to do their homework upfront. Time should be spent educating yourself and your team, researching systems and talking to others about their experience with both their ERP solution and…

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Selecting the Best ERP System for Your Business: 9 Considerations for ERP Selection – Part 1

It’s time. Your organizations ERP system is outdated, too slow, unable to provide you with the information you need on a timely basis. Customer service levels are not on par with current customer expectations as your systems is not able to pull up customer data efficiently to answer their inquiries…

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QuickBooks to ERP: When Should Manufacturers Upgrade to ERP?

Easy to use, reliable, and able to handle basic accounting needs, QuickBooks is a good choice for a start up or small manufacturing business. Over time, whether planned, or a natural evolvement or out of necessity, businesses change. Market conditions, customer requirements, globalization, inefficiencies, expansion, M&A and more each have…

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Epicor ERP Manufacturing Software: Incorporating Industry Best Practices

Industry best practices are agreed upon standards that enable manufacturers to achieve higher levels of performance through improved processes and efficiencies while reducing costs. Industry best practices can be looked upon as the best or most efficient way of completing a task; these standardized business processes have been incorporated into…

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Beyond Excel: ROI Budgeting and Corporate Performance Management Software

So you think that you’re doing fine using your older budgeting software or tool like MS Excel. Your not complicated, your needs are simple. Corporate Performance Management software? You’re doing fine without that too. After all, you and your management team have been using your current system for years, you…

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Customer Service: How Leading Manufacturers are Excelling at Customer Service

One of the most, if not the most critical factors in a manufacturers ability to satisfy today’s more demanding customer is their commitment to offering exceptional levels of customer  service. Manufacturers that are focused not only on delivering quality products and services, but also on creating a company culture that’s…

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