In CMS-Connected’s recap, The ECM Market: What Happened in 2017 & What’s Next in 2018, Venus Tamturk underscores the importance of mobility and usability: “With the introduction of the iPhone in 2007 which marked the mobile revolution, users’ expectations of the web and digital experiences have entirely changed. Since then, usability has always been the functionality that no vendor would want to compromise on. It won’t change in 2018 either. In fact, a focus on usability will become even more important considering 75 percent of the workforce will be millennials by 2020, and this new generation is not known for their high tolerance of cumbersome and lacking features, as they are used to working with fast technology solutions.”
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