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12 Mid Year Resolutions to Keep Your Business on Track

Most people have New Year’s Resolutions. What about Mid Year Resolutions? Or an Everyday Resolution for everyday improvements? For many, New Year’s Resolutions are goals that come with the best of intentions, but are often not achieved because of diverted focus. Businesses too have New Year’s Resolutions, but they come…

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How Manufacturers Can Increase Production Efficiencies with Epicor ERP

ERP (Enterprise Resource Planning), the back-end systems that help businesses manage their day-to-day business processes and operations, are at the center of every well-run organization. ERP systems help companies to streamline processes to improve efficiencies and meet goals such as growth or improving the customer experience. Purchased on a modular…

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How Much Does a Bad Customer Experience Really Cost?

Your customer contacts your company with a complaint about a product or service provided. The representative on the line apologizes and does their best to resolve the issue. Maybe the call was short and offered a quick resolution, or maybe the call did not go so well. If you’re lucky,…

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Epicor ERP Supply Chain Management

Supply Chain Management: Inventory Optimization is not a Wicked Problem

In my last blog posting I outlined that Supply Chain Management rarely falls into the category of a “wicked problem”.  A wicked problem can be managed, but not solved.  I emphasized that if you can find a way to do something better, faster and cheaper then it’s a home run….

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Supply Chain Management: A Wicked Problem?

I am often quizzed by my prospects and clients about supply chain management (SCM). Rather than rambling off facts, I start by asking them the question: “How do you define supply chain management?” As one would imagine, the responses vary dramatically. One person might suggest it means “just in time”…

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